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Frequently Asked Questions

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Account

Issues related to your account information.

3 answers

In order to access your course materials, you must first create an account. After creating your account, you will be able to select your course from the list of available courses at your institution. Click here to get started.

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You are required to use your university email so that your professor can export your grades to your school's learning management system. Your email address is used to match your records to the correct account.

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In general, you cannot change your email address after creating your account as this can adversely impact previous integrations with your school's learning management system. However, if you incorrectly entered your email address when creating your account, please contact our support team and we will work with you to ensure it is updated appropriately.

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Authentication

Issues related to signing in, signing out, and security.

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By default, sessions last 24 hours. However, if you are logging in from a trusted device, you can check the "remember me" checkbox during your sign in.

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If you are prompted for a two-factor authentication code, it is because your university has imposed increased security requirements to safeguard your data.

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To reset your password, click here.

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Billing

Issues related to payment.

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We offer full refunds in the event you no longer require access to the course materials. Please send our support team a message and we will issue a refund to your original payment method. You should see the credit on your statement in 5-10 business days.

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After you create your account, there will be an option on the payment page to use your access code.

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